From the placement of an order to the most complex inquiries National Fulfillment Services protects your greatest asset - You're Brand!
NFS recognizes the impact well trained agents have on the speed and accuracy of each order and customer service transaction. We also recognize that providing excellence in our customer interactions protects and extends the future revenues of our client's most valuable asset – their Brand!
From our cutting edge training and certification programs coupled with leading edge order processing systems with complete integration to the entire fulfillment supply chain, you can rest assured that the NFS Call Center and Contact Management Team is creating brand loyalty, lowering your operating costs and delivering the best third party logistics service available. By using our integrated turnkey ordering and customer service solutions, agents have access to manage and complete the sale and provide a complete and competent level of brand centric service and support.
The NFS Contact Center handles order processing, customer service, email and live chat. NFS partners with Mitel to bring leading edge technology performance.
- 60 Seat Contact Center
- 24/7 Operations
- Order Entry
- Customer Service Resolution
- Bi-Lingual Agents available
- Returns Processing
- Cross-Sell / Up Sell
- Save The Sale
- Email Management
- Quality Monitoring and Call Recording
- On-line Chat
- Real-Time Reporting
- Automated Attendant
- Configurable IVR Call Routing
- 10 Point certification program on all call center agents.
- Integrated Data/Voice
Start achieving success through our integrated cost effective and comprehensive Contact Center solutions. Check out our entire offering in our industries served section, our fulfillment offering and our systems and history to see how NFS can help solve your company's problems and help you achieve the success your business deserves. Contact us today!