Ecommerce Fulfillment
Find out how you can profit from the expert integration, customer care and delivery systems National Fulfillment Services can offer. Start delighting your customers and building your brand loyalty today!
National Fulfillment Services manages Ecommerce fulfillment with connectivity to a wide array of commodity and customized carts providing seamless and complete turnkey fulfillment solutions to provide a superior customer experience. Our goal is to consistently delight the consumer with exceptional service backed by effective systems and 3rd party logistics support personnel dedicated to being the best!
Learn more about the ecommerce order fulfillment integration solutions we offer.
We offer:
Warehouse and Distribution with Fast 24 hour Shipping Services
When it comes to servicing the customers, accurate pick and pack and fast effective fulfillment is critical. Day-in and Day-out NFS offers reliable on-time services to deliver your products to your customers. From the receiving dock, through pick and pack NFS offers complete warehouse and distribution services to maximize cost savings and provide you the most flexible distribution solutions in the industry.
Complete Customer Service 24/7 Support
Nothing extends customer loyalty like great service and NFS delivers. Our competent contact center, email and chat agents are trained and certified to promote your brand in ways that solve the customer's inquiries the first time and provides high quality customer care to foster loyalty and repeat buys. With a unique ticket control system we follow every problem quickly to resolution and report on any issues that require your attention. We are passionate about service and support and it shows throughout our service level and the commitments our employees make to you.
Customized Client Based Automated Email Communication
National Fulfillment Services can tailor email correspondence on shipment confirmations, backorders, returns and other transaction events to keep your customer apprised of the status of their order and provide not only superior service to reduce service costs.
Real Time XML Based Connectivity with Real Time Integration
With our expertise in XML communications we offer real time connectivity to a wide variety of shopping carts that are commodity based or proprietary designs. Our competent IT staff can easily help enhance the customer experience with real time availability to inventory stock levels including estimated receipt of any backordered products. National Fulfillment Services offers gift certificates, order status, transaction processing for cancellations, change of address and customer care transactions for better service and reduced costs.
Flexible Order Status and Tracking
Giving consumers self service access to their order status is critical to the experience and NFS delivers. We offer the ability to connect to real time status updates from our systems and offer a tracking based system that allows the consumers to double-click a tracking link in their email to show exactly their order status with links directly to the tracking pages for USPS, UPS or FED-EX. Our order status information informs consumers of delays in products and estimated ship time for any backordered items. It's a complete and customized solution designed to make the experience transparent and effective.
Programming and Integration Services
Every business is unique and being the best requires specialized services to outpace your competition. National Fulfillment Services can help attain your goals by providing custom integration and programming to allow consumers flexibilities in service offerings though specialized transitions, custom promotions and membership loyalty programs to help you achieve your goals. Our CRM systems are flexible and robust to handle a wide variety of promotional and operational metrics and our skilled IT staff with decades in the business of fulfillment can help customize your solution.
A Wide Variety of Shipping Options for Consumers
Finding the best way to ship your package is not simply about the weight and delivery timeframe. NFS does complete analytics of the order properties including advance logic on the cost of the package, if the package was released from backorder, the destination location and physical characteristics of the shipment to choose the best way to ship to insure on time arrival at the lowest cost.
Our clients expect excellence and we deliver on our promises. As a family run business with over 40 years experience managing consumer's expectations, we take our commitments personally and our company consistently exceeds expectations.
