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Catalog:
Catalog companies
need a full range of professional support services to handle a myriad
of complex fulfillment operations. When integration of systems is
critical, National Fulfillment Services is the obvious choice. With
the ability to manage thousands of SKU's, drop ship locations, Internet
integration to flexible order processing systems and courteous,
knowledgeable call center support; NFS is the ideal company to handle
your catalog fulfillment needs.
- NFS uses best way
shipping methods enabling you to maximize your cost savings
- Advanced backorder
logic can reserve orders so you can ship complete orders
- Our catalog reporting
system you receive the marketing tools and the operational and
financial reporting package to quickly ascertain inventory levels,
orders received by source and track financial activity
- Order status Servers
and confirmation systems give consumers the ability to trace and
track orders on-line
- Ability to handle
an unlimited number of drop ship locations
- 24/7 call center
and customer service support
- Same day shipping
services
Membership Programs
NFS has the power to handle membership and association order
processing and distribution. Our systems can handle the complexities
of earned deferred accounting in which the membership sales are
prorated over the term of their membership. NFS can print specialized
membership cards, handle the mailing of membership kits and has
the printing technology to personalize welcome letters and membership
billing services. Coupled with our customer service division, our
ability to sell products and manage subscriptions, NFS has the most
flexible service and processing options available.
Call us for additional
details or to receive a prospectus on our flexible and comprehensive
memberships service offerings.
One Shot Promotions
From Print Ad's and FSI's to full-scale production DRTV programs,
NFS can completely handle your one-shot promotions. NFS can also
handle installment pay and pre-bill programs to enable marketers
to maximize their response rates. NFS can easily handle volume in
excess to 10,000 orders per day with 24/48 hour turnaround on all
orders. With the NFS reporting systems all financial and marketing
activity is accurately tracked and reported.
Our customer service
is open 24/7 for assistance and questions on all orders placed.
NFS can receive and process orders from external telemarketing companies
and Internet sites to provide a seamless transition for all your
order processing needs.
Call us for additional
details or to receive a prospectus on our flexible and comprehensive
One Shot service offerings.
Continuity
NFS is recognized as one of the leading supplier of continuity services
in the industry. No other company can match the ability to customize
flexible programs for straight, till forbid continuity to full-scale
negative option clubs. NFS can handle any collectible, book or product
continuity with flexible, robust processing options. These include:
- Product Release
Options and Criteria
Management of the
program is effected through Continuity Control Plans. Continuity
Control Plans are logical structures that control releases (weeks
between shipment), credit limits, product SKU's, sequence of products
and many other logistical parameters for a specific Campaign, Promotion
or Source. Source Codes are aggregated or into Continuity Control
Plans or separated into distinct Continuity Control Plans in which
all logic that determines releases are controlled. Additionally
the Continuity Control Plan contains information regarding automatic
credit card billing status, customized release weeks, sources and
complete account history.
- Automatic Credit
Card Billing
Customers can opt
to receive shipments automatically charged to their credit cards.
This option will remain in effect until the customer chooses to
cancel or to be placed back on an open A/R status. At any point
a customer can change from open status to Auto Credit card. Any
charge card available can be used. All invoices accompanying shipments
show a zero balance.
Billing pulses are
available from 1 to 10 efforts for each Continuity Control Plan.
Since Continuity Control Plans contain specific sources, testing
of a specific invoice series and number of weeks between efforts
can be integrated directly into the system. Tables of system messages
and special forms can be programmed into the print routines for
a high level of customization.
Multiple levels of
direct system cancellations can exist for any continuity program.
Cancellation parameters include; Cancel on first return, Total number
of returns (not consecutive) to cancel and number of returns in
a row to cancel.
Credit Limits can
be applied to each product within the Continuity Control Plan. Since
Continuity Control Plans contain the products, product counts and
release weeks, different credit limits can be applied as the customer's
number of products received changes. Example: a $25.00 credit Limit
can be applied to the first products the customer receives, $75.00
for all additional products received.
- Donor / Recipient
Capabilities
A donor can have an
unlimited number of recipients each with different source codes
and product offers for any promotion.
- Database Extract
Capabilities
Data can be extracted
in any record format required by the client, provided that information
is resident in the database. All historical data by product, source,
offer, returns, current status, remains indefinitely. Transfer of
data can be made by electronic transmission or disk format.
- Postage and Handling
Applied
Postage and Handling
costs can be applied on each order in the sequence driven by specific
logic in the Continuity Control Plan. Other methods can also be
programmed to provide specific costs by quantity, price and promotion.
Premiums can be offered
with any level of shipment either prior to payment or upon payment.
- Straight Line Logic
Release
One form of product
release supported is where each Continuity Control Plan contains
pre-formatted products, credit limits and release cycles. Customers
move through a logical progression of shipments indefinitely.
Monthly Title Selection
allows the customer to receive a current selection and up to 7 alternate
selections by wheel. A straight-line logic release can be converted
to a monthly title selection at any time. Built to maximize effectiveness
of inventory control in product releases, the monthly title selection
provides and excellent level of control and flexibility.
Release weeks are
indicators that will release products to customers based on the
time between shipments. These are programmed directly into the Continuity
Control Plan structure. A master override on the customers order
record can be flagged so that individuals can choose the number
of weeks they prefer between shipments.
Standard logic dictates
the number of releases between each shipment and the number of releases
since the first shipment until products are released.
Returns Logic in the
Continuity Control Plan can auto cancel at any point single or multiple
returns are received. This can be customized by release sequence
and by product level so that different criteria can be used on different
promotions and at different times.
- Ship When Ready
/ Ship On Schedule
If a customer is in
good credit standing, the product can be released prior to the standard
shipping schedule in number of weeks. On schedule means that the
products will not be released until the number of weeks between
subsequent releases has been satisfied even if they are in a valid
credit position.
NFS can handle complete
negative option book club processing. From the release of main and
alternate selections to the processing of options cards and customer
service, NFS does it all. Call for details or receive a negative
option prospectus to see the exciting and comprehensive systems
NFS offers.
Subscription
NFS has provided subscription
Fulfillment services for over 35 years. We offer a full range of
services for the circulation management of paid, controlled, BPA
and ABC audited publications. We offer:
- Mail Opening
- Order Entry
- Cashiering and
Credit Card Processing
- Flash Counts
- Agency Tape Processing
- List Maintenance
- Statement Preparation
- Inbound Order Taking
Service
- Telemarketing Renewal
Programs
- Letter-shop Services
- Merge Purge Services
- On-site Warehousing
of Client Materials
- Pick, Pack & Ship
for Premiums and Branded Merchandise
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