NFS combines best in breed technology with a hardware and software infrastructure to insure uptime, mitigate risks and extend processing capabilities for our clients.
For over 40 years NFS has been designing and implementing direct response fulfillment systems. Our approach has been to remain as flexible as possible to meet the changing needs of our client base and to expand the services offered to meet the future needs of our customers. In today's complex processing environment NFS blends connectivity to many remote systems and users to our robust order management software to blend real time XML connectivity for orders, transactions, customer service and consumer self management with a powerful feature based order processing system.
NFS is fully integrated with full visual capability of warehouse receipts and balances, instant access to web orders placed and full visibility on all transactions for contact center agents in a complete comprehensive integrated view.
NFS has developed a financial reconciliation package that enables quick comprehensive auditing of all financial, sales tax and general ledger activity.
Flexibility in offers, price tests and even services provided can be custom tailored for different customers dependent upon your criteria. Our systems drive all services from source keys and promotion codes which identify price, postage and handling, premium services offered, payment options and other operations criteria. This gives clients the opportunity to test services, price test and track the results of different marketing mix approaches.
Security and Disaster Recovery Overview
Being the operational hands of our clients we fully realize that any disruption to our processing capacity would be harmful to the client and all prudent steps have been taken to minimize and mitigate any disruption.
NFS employs EMC2 Virtualized Servers to produce a self healing processing environment. Virtualization allows NFS to maintain a duplicate copy of servers and processing systems remotely. We virtualize our corporate offices with a redundant system at our distribution center to insure data survivability in case of disaster. Additionally we maintain separate circuits established in our distribution facility including call center equipment to enable NFS to continue to operate if a large catastrophe disables our primary facility.