History and Experience

History and Experiencehistory21

Our corporate history began as Gene Krueger worked as a programmer with one of the founding computer companies Sperry Univac. After gaining significant experience Gene formed a small software consulting company designing programs for McGraw Hill, TV Guide and even the Philadelphia Navy Yard.

As his clients wanted new systems to operate independently, Gene decided to expand his services to include fulfillment systems, transaction processing and order management. To bring his idea to fruition, he bought his first mainframe, set-up an office with a team of analysts and went to work. The first clients were circulation and publishing based, and then came book clubs and products, membership programs, loyalty programs and almost everything anything any marketer in the 70’s could dream-up.

Times change, and our experience led us to providing customer care with a call center, more complex processing and data entry and then pick, pack and ship services for our clients. As challenges presented themselves, NFS expanded its service offerings. The 1980’s brought a wide variety of big players like Sears “Shop at Home”, school programs with Bantam Doubleday, BMG Music and an ever-increasing amount of transactions to process. Systems were continually upgraded, with a strong emphasis placed on supporting expanding inventories, consumer record retention and end-to-end tracking.

Today, National Fulfillment Services manages eCommerce, B2B, multichannelCatalog and auto ship fulfillment services for companies worldwide. We follow the proven approach of assigning a highly experienced management team consisting of a System Analyst and a Customer Service Representative to solve logistics challenges.

Over our 50+ year history we have provided support to the largest users of fulfillment services in the country. In an industry where a tarnished reputation quickly leads to corporate extinction, we have maintained our leadership by providing reliable on-time performance with the highest degree of integrity.

Today, we remain a family owned business. Gene’s family along with the dedicated staff of Team Leaders, Systems Analysts, Managers, Contact Center Agents and staff still follow his initial vision…

“To provide superior service and support to delight our clients and their customers!”

See how we can improve your business by becoming your fulfillment partner