Company News

NFS Receives LiveHelpNow Customer Service Award

Aston, PA, USA (April 10, 2017) National Fulfillment Services, a veteran fulfillment company providing a full range of solutions for customer care, order management, distribution and kitting at an affordable price, recently received the LiveHelpNow Challenge “Best Customer Service” award for March 2017. This award reflects the company’s vision, “to provide superior service and support to delight our clients and their customers!”

LiveHelpNow, a leading help-desk platform provider, conducts customer service challenges each month to rank the top 100 companies based on 12 data-driven metrics. Each recipient of the award has demonstrated excellence in the following:

  • Customer survey resultslivehelpnow challenge best customer service
  • Dropped chats
  • Visitor volume
  • Canned content
  • Proactive actions
  • Chat transfers
  • Average chat accept time
  • Operator utilization
  • Average chat time
  • Operator knowledge
  • Operator responsiveness
  • Chat volume

 

Director of Client Services, Kathy McDevitt, said,”Over our 51 year history, we have endeavored to assure our client’s success and we are pleased to be acknowledged by LiveHelpNow for our dedication to customer service. Out of 10,000 companies considered in the challenge, our company was voted exceptional based on a series of 50 different criteria.”

National Fulfillment Services employs over 60 customer service agents in its in-house support center. The NFS’ contact center answers over 180,000 calls per year ranging from product inquiries to tech support for 25 catalog, wholesale and e-commerce companies. “Our Customer Service Agents have always focused on being an extension of each client’s brand,” said Gina Le, NFS’ Call Center Director. “This recognition confirms our commitment to offering knowledgeable, friendly and responsive support through each interaction.”

About National Fulfillment Services, Inc.

Headquartered in Aston, Pennsylvania with an additional facility in Reno, Nevada, National Fulfillment Services provides 24/7 inbound call, live chat and e-mail management solutions in conjunction with integrated fulfillment services. For more information on how NFS can improve your company’s service levels contact us today at 1-800-NFS-1306 or info@nfsrv.com.

 


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