National Fulfillment Services supplies a superior, flexible and scalable fulfillment platform to manage all the distribution, processing, financial and customer care management for DRTV fulfillment campaigns.
National Fulfillment Services is a full-service logistics company that provides management of back office operations for DRTV fulfillment campaigns. With over 50 years of experience, NFS has the systems and infrastructure to manage complex billing and customer care.
NFS Has the Proven Ability to Manage:
- Fully integrated contact center with email, chat, social media response and 24/7 inbound call services
- Bilingual customer service agents
- Best-way shipping to maximize your savings on orders. Many methods available including, but not limited to: standard mail, consolidators and C.O.D.
- Flexible billing, systems and promotional metrics to handle installments, free trials and multi-level auto-ship programs
- Complete return logistics with condition and reason reporting
- eCommerce, ERP and OMS integration to complement telesales efforts
- Established connections to many telemarketing corporations like West, Convergys and others
- Integration with many merchant platforms for payment processing
- Comprehensive business intelligence with operational and financial reporting systems
- PCI Level One Visa Security Certified for secure transaction processing