General FAQ

If you have a question that we haven’t answered below or in our frequently asked questions, feel free to contact us.

 

Where are your warehouses located?

National Fulfillment Services offers U.S. warehouses in Aston, Pennsylvania and Reno, Nevada. Our customers can utilize a single-site or bicoastal fulfillment solution. Our bicoastal fulfillment solution enables our clients to reach their customers in most parts of the continental United States within a 3-day ground transit time.

Clients who use both locations will be able to improve their transit times while also reducing their shipping costs, resulting in happier customers and repeat orders. Outside of the U.S., we have a distribution center in Toronto, Canada.

What are your hours?

The contact center is open 24/7, excluding the holidays listed here. Our warehouse is open from 8:30 am to 6:00 pm Monday – Friday with an extended schedule Black Friday through Christmas. Our Receiving department is open Monday – Friday 8:30 am to 3:30 pm, by appointment only. Standard office hours for other departments are Monday – Friday from 9:00 am – 5:00.

Do you offer a trial period/can I place several test orders?

Occasionally, we offer a trial period so a potential company can experience our service. This is handled on a case-by-case basis and is largely determined by the project’s scope.

Do you have a usage minimum?

Primarily, we manage mid-sized to large accounts. However, we can also support growing businesses with monthly order volumes of 1,500 or more.

 

See how we can improve your business by becoming your fulfillment partner