Contact Center

Contact Center

From order placement to the most complex contact center inquiries National Fulfillment Services protects your greatest asset – your brand!

 

NFS recognizes the impact well trained agents have on the speed and accuracy of each order and customer service transaction. We also recognize that providing excellence in our customer interactions protects and extends the future revenues of our client’s most valuable asset – their brand!

From our cutting-edge training and certification programs coupled with leading edge order processing systems with complete integration to the entire fulfillment supply chain, you can rest assured that the NFS customer service and contact center management team is creating brand loyalty, lowering your operating costs and delivering the best service available. By using our integrated turnkey ordering and customer service solutions, agents have access to manage and complete the sale and provide a complete and competent level of brand-centric service and support.

When you choose NFS, you can rest assured our call center and contact center management team is creating brand loyalty, lowering your operating costs and delivering the best third party logistics service available. By using our integrated turnkey ordering and customer service solutions, agents have access to manage and complete the sale and provide a complete and competent level of brand-centric service and support.

The NFS contact center handles order processing, customer service, email, social media management and live chat. NFS partners with Mitel to bring leading edge technology performance.

 

Operations

  • 60-Seat Contact Center
  • Dedicated and Shared Groups
  • 24/7 Operations
  • Order Entry
  • Customer Service Resolution
  • Chargeback Management
  • Bi-Lingual Agents Available
  • Returns Processing
  • Cross-Sell and Up Sell
  • Save The Sale
  • Email Management
Tools
  • Quality Monitoring and Call Recording
  • Online Chat
  • Real-Time Reporting
  • Automated Attendant
  • Configurable IVR Call Routing
  • 10 Point Certification Program on All Call Center Agents
  • Integrated Data/Voice

Start achieving more through our cost effective and comprehensive contact center solutions. Learn more about how NFS can help solve your company’s problems. Contact us today!

See how we can improve your business by becoming your fulfillment partner