SUPERIOR SERVICE AND SUPPORT TO DELIGHT OUR CLIENTS AND THEIR CUSTOMERS

Packages per year icon

2,800,000+

Packages / Year

Clients icon

40

Clients

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Order
Management

Order Management

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Fulfillment &
Distribution

Fulfillment & Distribution

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Customer
Service

Customer Service

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Value-Added
Services

Value-Added Services

Over 50 Years of Fulfillment Expertise

We are a complete fulfillment service providing a full range of solutions for multichannel distribution, order management, customer care and value-added services. We make the complex simple. Our mission is to exceed your expectations and ensure your success with fast, accurate fulfillment services powered by decades of experience as an industry leader and innovator.

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National Fulfillment Service Has One Vision…

“To provide superior support to delight our clients and their customers.”

A Proven History of Great Service

We started our fulfillment company in 1965, developing software and later expanding into transaction management, customer care and complete warehousing and distribution services.

Today, our fulfillment service continues to provide steady support and innovation to a select roster of clients, each with differing needs, but one common goal: to provide their customers with great service. NFS is still a privately-held business, one that takes your decision to outsource your fulfillment service seriously. You can rely on our experience to help your business grow and thrive.

Our fulfillment service solutions are modular, which means you will never have to adjust your business model to match a prepackaged approach. When you’re ready to implement a customized, full-service solution for your fulfillment needs, National Fulfillment Services is your source for reliability, expertise, and industry leading customer service.

We invite you to learn more about us and how we can help you grow your business…

What We Do:

NFS offers a full range of order fulfillment services, including:

What makes National Fulfillment Services unique is our ability to quickly adapt our systems and processes to meet your specific goals. Instead of a cookie-cutter order fulfillment approach, NFS provides a level of customization unmatched in the industry. The result: You’ll set yourself apart from your competition with:

  • More cost-effective solutions
  • Reduced order-to-delivery time
  • Higher consumer satisfaction
  • More repeat orders
  • Less returns
  • Better business management

DEATH WISH COFFEE

Death Wish Coffee (DWC) known as “The World’s Strongest Coffee” has acquired a loyal following of over 200,000 customers since its inception in 2012.

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"NFS has been integral to our growth. Their flexible and reliable service allows us to deliver an amazing buying experience to our customer while keeping our fulfillment expenses at a minimum and their dedicated staff makes them ultra-easy to work with."

Eric Donovan

Chief Logistics Officer

OMNIGRAPHICS

Since 1956, Omnigraphics has provided high quality reference products to library, education and business markets.

"The decision to contract out our customer service, order processing and fulfillment was a difficult one for us to make. Once made, we spent several anxious weeks wondering how things would work out. You impressed me with your knowledge of the business, your desire to understand our business, and your “can do” attitude. The best thing I can say is that the staff at NFS has made good on every promise you made. Our transition was smoother than expected, and the service has been great. Any issues that have arisen have been resolved quickly and effectively. I hope NFS is as proud of the team they’ve put together as we are to have them represent us to our customers."

Matt Barbour

Senior Vice President

Wine insiders

A division of Drinks.com, Wine Insiders features a wine membership club and online wine shop that offers a variety of hand-picked selections delivered to the consumer's door.

"Wine Insiders is a complicated club based system with intricate logic to manage order processing, custom care and shipment deliveries around the country. We moved our in-house operation to NFS a number of years ago to take advantage of their systems, call center and management capabilities coupled with their ability to connect to wine distributors throughout the country. Our experience with NFS has been great. They have provided excellent service and support and have an extremely flexible system to meet all our marketing demands on time and cost effectively. I highly recommend them."

Mike Besich

Director of National Operations

Coffee for Less

Coffee For Less is an online coffee service that specializes in Keurig K-Cups, coffee pods & ground coffee. Their wholesale delivery division Coffee Serv Inc. has grown to become the largest office coffee service provider in Philadelphia.

"Our experience with NFS has been excellent. They are providing the expertise through their distribution and integration services to help manage our business growth. They’ve been a great partner!"

Ben Kirschner

CEO

Why Should You Choose Us As Your Fulfillment Service Partner?

Innovation: All our systems – from the call center and customer care to distribution — use proprietary software that is designed, devised, developed, engineered, tested and maintained by us to ensure your responses are processed smoothly and economically.

Flexibility: We design customized solutions – fulfillment programs that fit your unique needs and accomplish your objectives – rather than trying to squeeze you into a “canned” package. Because our systems are modular, they can be modified and adapted to a “one-of-a-kind” program that keeps costs in check and performs above industry standards.

Discipline: We deliver day-in, day-out stable support for your company, diligently and with constant grace under pressure. From our eCommerce, continuity, catalog and subscription programs, NFS systems use relational marketing models where orders are not viewed as isolated events but part of a lifetime purchasing history for a consumer.

Expertise: Our Team Leaders are also Systems Analysts who have taken part in designing some of the most rigorous and complex systems for fulfillment tasks. With an average tenure of over 20 years, these fulfillment professionals have thorough knowledge of the industry and a wealth of experience solving real-world issues.

Experience: For over 50 years we’ve provided leadership by becoming the fulfillment partner in all aspects of the customer experience. We operate a wide array of order management, customer service and multichannel distribution projects handling some of the most complex tasks in the industry.

INTEGRATIONS

National Fulfillment Services provides everything you need for real-time
integration with e-commerce carts, ERP and order management systems.

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Orders will be processed within 1 business day

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Calls answered within 30 seconds

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Emails handled within 1 business day

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Orders ship within 1 business day

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